Google is testing an innovative feature called "Ask for Me" that employs artificial intelligence to call local businesses on behalf of users. This cutting-edge feature aims to eliminate the hassle of waiting on hold for a customer service agent and is currently available to those who have opted into Google's Search Labs experiments, accessible on both desktop and mobile devices. By simply searching for local services such as "oil change" or "nail salons nearby," users can activate this feature, which promises to provide them with a comprehensive summary of prices and availability from local businesses.
The introduction of the "Ask for Me" feature highlights Google's ongoing commitment to leveraging AI technology to enhance user experience and save time. As part of this effort, Google's AI will autonomously make calls to local businesses, gathering necessary information on behalf of the user. This development is particularly beneficial for those seeking to streamline their communication with businesses without the inconvenience of extended wait times.
Users enrolled in Search Labs can take advantage of this feature, which is part of Google's broader strategy to integrate AI into everyday tasks. Alongside "Ask for Me," Google has recently launched "Daily Listen," a personalized AI-powered audio experience, and "Talk to a Live Rep," another feature that places calls and waits on hold for users. These advancements reflect Google's dedication to developing AI solutions that cater to users' needs.
Aisha, a consumer news reporter at TechCrunch, has been closely following these developments. With an honours bachelor's degree from the University of Toronto and a master's degree in journalism from Western University, Aisha brings extensive experience in telecommunications reporting from her previous role at MobileSyrup before joining TechCrunch in 2021. Her familiarity with features like "Talk to a Live Rep" offers valuable insights into the potential impact and effectiveness of Google's latest innovations.
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