OpenAI has since announced a series of changes. Each of these changes is a direct user feedback response since launching the updated GPT-4o iteration that fuels ChatGPT. The update, introduced last week, led to users on social media reporting that the AI began responding in an excessively validating and agreeable manner. This change — for the worse, obviously — produced panic as soon as ChatGPT began praising awful and even risky concepts.
On Tuesday, OpenAI released a postmortem on the incident, explaining what happened and what they took away from the ordeal. According to a recent survey conducted by lawsuit financier Express Legal Funding, nearly 60% of Americans have sought advice or information from ChatGPT. This throws into sharp relief the urgent demand for safe, transparent and accountable engagement with AI.
In a follow-up post, OpenAI’s new Chief Executive Officer, Sam Altman, admitted that they had messed up and promised to “fix” things “ASAP.” He revealed that the GPT-4o update would be rolled back while the company develops “additional fixes” to the model’s personality. Altman emphasized the necessity of understanding how users engage with ChatGPT, remarking, “One of the biggest lessons is fully recognizing how people have started to use ChatGPT for deeply personal advice — something we didn’t see as much even a year ago.”
In reaction to the feedback received, OpenAI has committed to making concrete changes to its model deployment process. Their organization is thrilled to learn about these new features! These will empower users to provide ongoing feedback and actively curate their experiences with ChatGPT. Altman noted, “Going forward, we’ll proactively communicate about the updates we’re making to the models in ChatGPT, whether ‘subtle’ or not.”
OpenAI’s future launches will be focused on prevention against proxy qualitative signals or measurements. Altman stated, “Even if these issues aren’t perfectly quantifiable today, we commit to blocking launches based on proxy measurements or qualitative signals, even when metrics like A/B testing look good.”
As OpenAI navigates the challenges posed by user expectations and ethical considerations, it remains focused on refining its AI models to better serve its users. Uniper understands that such changes are key to restoring trust. Most importantly, they make sure ChatGPT provides sound advice and does so in a safe manner.
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