Amazon is set to shut down its video conferencing service, Amazon Chime, marking the end of an era for the tech giant's Zoom alternative. As of February 19, 2025, Amazon stopped accepting new Chime accounts, paving the way for a complete shift in strategy. Existing customers, however, can continue to schedule and host meetings, manage users, and utilize the Amazon Chime administration console post-Chime's end of life. This decision aligns with Amazon's broader plan to recommend solutions such as AWS Wickr, Zoom, and Salesforce’s Slack, while making Zoom its official meeting app going forward.
Launched in 2017 with a focus on business usage, Amazon Chime sought to rival established platforms like Zoom and Google Meet. Despite its potential, the service saw limited adoption beyond Amazon's own operations. As a result, the company confirmed it will end support for Chime, including its Business Calling features, on February 20, 2026. This strategic move underscores Amazon's decision to redirect its resources towards other communication solutions that better meet market demands.
While the shutdown of Amazon Chime might raise concerns among its users, the company assures that existing customers will not experience any disruption in their ability to use the service. They will retain access to all features necessary for their communication needs. This seamless transition reflects Amazon's commitment to maintaining user satisfaction even as it discontinues Chime.
In light of this development, Amazon has recommended alternative communication tools such as AWS Wickr and Salesforce’s Slack. However, Zoom emerges as the preferred choice for future meeting needs, further cementing its position as a leading player in the video conferencing sphere.
Business Insider first reported the news of Chime's shutdown. The announcement highlights Amazon's agile approach to evolving technology trends and consumer preferences. By focusing on widely adopted platforms like Zoom, Amazon seeks to enhance its service offerings and deliver greater value to its users.
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