Bad day for @zoom_us, major worldwide service interruption shutting users out of their products for several hours Tuesday afternoon. The issue began around 11:40 a.m. Pacific Time, according to data from Cisco’s ThousandEyes platform, and quickly escalated as more than 59,000 users reported problems on DownDetector.com by noon.
During the course of the outage, frustrated users quickly flocked to social media platforms to vent their frustrations. We heard from users who had a hard time getting into Zoom. Others got an unfortunate “Unable to Connect” error message as they attempted to join important meetings. Things quickly got even worse when Zoom’s website itself crashed. Their shutdown, compounded by the breakdown of their media inquiry email account, created a communicative disaster for users and media professionals to boot.
Speculation about the cause of the outage immediately began flooding social media, as many users pointed to a possible DNS-related issue. This issue went viral in a top Reddit thread. This conjecture was soon confirmed by a report from The Verge, which had closely examined results of Cisco’s Scope analytics tracking technology.
Zoom’s platform was restored by early afternoon. In a timely update posted on X around 2 p.m. Pacific Time, the company confirmed that services had been restored.
“Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding,” – Zoom
In a smart, swift move, the company pointed all inquiries back to its own post on X explaining the situation. This demonstrated immediately that they understood the monumental disruptions and focused on making good the damage.
On Social Media, DownDetector.com was first to the gate to report the outage. The Institution admitted that thousands of users were affected by the problems as the troubles dragged on into the afternoon. The swift resolution by Zoom has been met with relief by users who rely on the platform for daily communication and collaboration.
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